FAQ

Ecocentric Mom is a monthly discovery service for busy moms who want to discover wonderful products from small brands who share your values.

You are a mom or mom to be with an interest in being green, living more sustainably and going toxin-free in all aspects of your life - especially when it comes to your family. You love discovering unique brands and products have been known to scour Etsy and to #shopsmall in order to find something really special for yourself or for a gift. You'd be doing this now...if you had the time. You value small-batch, organic and handmade.  If this describes you or your loved one, the Ecocentric Mom subscription is for you.

Each month, you'll receive 4-6 deluxe-size products or accessories with a minimum retail value of $45+.  Box items are tailored to your stage of motherhood and are perfectly suited to your bump/baby's age & stage:

• Something Pampering: 1-2 luxury, organic skincare, makeup or self-care products. A monthly reminder to take care of yourself so you can look & feel your best.
• Something for Bump/Baby:  1-2 bump or baby products & accessories perfectly suited perfectly to developmental milestones from your first trimester up through baby's second birthday
• Something Practical: A green home care item to ensure your nest is non-toxic, eco-friendly and safe for your growing family
• Something Yummy: A delicious, non-GMO snack to enjoy (or to share!)

Follow along on our social media pages like Facebook and Instagram or sign up for our newsletter to see spoilers and box examples - but remember, each box is custom-made for you and your little so your products will be unique to you!

Our mission is to introduce moms to products that are not only free from harmful chemicals, but also equally effective to their chemical laden counterparts. There is no single criteria for all of our selections but we often look to certifications such as USDA Organic, Non-GMO Project and Leaping Bunny to ensure the products we include are safe. When in doubt, we look to the EWG Skin Deep Database to ensure that no ingredient in any product falls below a safety threshold of '4' on their scale. This means you won't find artificial fragrances, parabens, phthalates or other "nevers" in any product in your box. You can read more about our criteria for inclusion on our About Us page.

Please visit our Past Boxes pages to view recent box collections. Filter the collection by your stage of pregnancy or age of baby to discover what was in the box tailored for your stage of motherhood!

Individual boxes are $59.99 including US shipping. We offer prepaid options (including gift plans) with significant savings - the longer your subscription, the more you save! 

Gift subscriptions are identical to self subscriptions except that they do not renew following delivery of the paid-for number of boxes. 

To order a gift subscription go to the Join page, select "prepaid" and check the "gift" box. Be sure to enter your recipient's shipping address at checkout and your own billing address. For communication purposes, you will receive the order confirmation and shipping confirmations - no emails will be sent to your gift recipient so we don't spoil any surprises! You have an opportunity to include a Gift Note (printed in the first box) on the signup page. 

If you checked the "gift" box at checkout, your subscription will not renew following delivery of the paid-for number of boxes. Each month you will expect to receive a "renewal" email which is simply our system ordering the next box in your prepaid subscription - there is no charge for that renewal order.

Your subscription will renew on the 5th of the month following delivery of the number of boxes in your prepaid subscription. If you are on a month to month plan, your subscription will renew on the 5th of the month following your original order. 

Cancellation is quick and easy and must be handled via your online account. Just log in to your Ecocentric Mom account, navigate to Manage Subscription and then you'll be able to cancel with the click of a button.

Cancellation will cease future billing of your card but will not cancel or refund purchases already made. If you have paid for a Box but did not receive it, please contact us at contact@ecocentricmom.com. We ask that you please cancel your subscription before the 5th of the month prior to the shipment. If not, will still cancel your subscription, however you will still receive that month's box. 

Too many boxes? No problem. You can opt out of a monthly renewal by logging into your account and clicking on "Skip Shipment." Note that this option is not available for prepaid subscriptions.

When you place an order for the ECM Box (Pregnancy to Toddler) - Monthly Subscription and you order between the 1st - 19th of the month, your first box will go out on the 20th. If you order between the 20th-last day of the month, your box will ship on the last day of that month. 

Subscriptions renew on the 5th of the following month and subsequent boxes ship around the 20th of that month.    

For example, if you place your first order on the May 4th, your first box will ship on May 20th. The following month, your order will be charged (or placed if prepaid) on June 5th and shipped around June 20th. If you place your first order on May 22nd, your first box will ship on May 30th. The following month, your order will be charged (or placed if prepaid) on June 5th and shipped around June 20th.

It will be sent by USPS Priority Mail and will arrive to US destinations within 1-3 business days of shipment date. You will receive a tracking number when the box is shipped.

Your second and subsequent boxes will ship via a DHL/USPS carrier that arrives to US destinations within 3-7 business days. All renewal orders are processed on the 5th of the month for shipment in the last week of that month. For example, if your second box order was created on January 5th, you can expect that box to ship around January 25th for delivery around February 1.  You will receive a tracking number each time your box ships.

We currently ship to the US and Canada. Shipping is free to US destinations and is $7.00/box for Canadian destinations.

To update your shipping address, simply log in to your Ecocentric Mom account and navigate to "Manage Subscription". Click on the subscription for which you need to update your address and select "update shipping address". Enter the correct address. 

We’re sorry that we cannot accept returns of whole boxes or individual products. If you’ve received a defective, damaged, or otherwise unsatisfactory product, please reach out to support @ ecocentricmom.com and let us know immediately so we can find an appropriate solution.

Ecocentric Mom will accept returns of unopened shop merchandise (including Trimester and Newborn Gift Boxes) within 30 days of purchase.  In order to initiate a return send an email to support@ecocentricmom.com; we will process your request and send you a return shipping label. Products that have been opened are not eligible for returns.

Mystery Boxes are not returnable.

Does your company make thoughtfully produced, eco-minded products for mom, home, baby or pregnancy? We'd love to hear from you. Just drop a note to contact @ ecocentricmom.com and we'll tell you more about how we can get your product in front of your target market! 

Ecocentric Mom offers a generous affiliate program on Shareasale. To apply just click here.

If you're interested in receiving a box to share with your tribe, you may apply to do so by filling out this form. 

We do offer customized gifting programs for your employees. Help them celebrate special milestones in their lives by giving the gift of a healthier lifestyle! Contact us to inquire support@ecocentricmom.com