The following policies pertain to items purchased from the Ecocentric Mom Shop and exclude subscription boxes – please refer to our Subscription FAQs for questions.

What is the Ecocentric Mom Shop?

The Shop is a curated boutique of items essential for family wellness. You will find a wide selection of products from both big brands and small makers – what they all have in common is that each meets our rigorous standards for ingredient integrity, style, utility and quality.

Shipping & Delivery

The Ecocentric Mom Shop offers $6.99 flat rate Ground shipping on U.S. orders. We offer free US Ground Shipping on all Shop orders above $49 (including subscription/shop combo orders).  Many items in the Shop ship directly from the maker; therefore your order might be delivered in several parts if you order multiple items. You will receive tracking information for each product(s) as it is shipped.  International shipping is available for select products in the shop as indicated in the product descriptions.

Returns & Exchanges

We want you to be happy with every single item you order from our site. For this reason, we accept returns within 30 days of purchase for a cash refund and within 1 year for store credit. Returns/Exchanges must include all original packaging and still be in new (unused) condition. We will pay for return shipping for all* items under 25 lbs. Any original shipping charges will not be refunded. If your return places your original order value under $49, we will deduct the $6.99 flat rate shipping from the amount refunded to you.  To initiate the return process please contact support@ecocentricmom.com. We will issue you return shipping label. Once you get the return label, simply package up your item, apply the return label and drop it to the nearest carrier drop off. We will contact you once we receive your return and verify everything meets our return criteria and you should see a credit your account within 5 business days and store credit within 1 business day.

Rewards Points

With our rewards points system, you earn one point for every dollar you spend on anything from our site – this includes subscription boxes, gifted subscriptions, and shop purchases. Shipping charges do not count towards your total points. You can redeem ten points for every $1 towards a purchase from our shop page. Points expire one year from the date you are rewarded, and a maximum of 200 points can be redeemed at a given time, and are not combinable with other discounts or coupons. To view your points balance, visit http://ecocentricmom.com/my-account and make sure you are logged in. Add an eligible item to your cart and view the balance from your cart page.

Billing

All prices listed on our website are U.S. Dollar.  We charge sales tax in states in which we currently have physical operations. This includes New York and South Carolina.